Overview of Company Customer Sentiment Analysis in May
This contractor's reviews paint an overwhelmingly negative picture across nearly every dimension. Professionalism is catastrophically low, with documented incidents including a threatened physical assault by the owner, a no-show without notification after a rescheduled appointment, and a pattern of unresponsiveness to customer requests. Project completion is nearly as poor, with reports of half-fi... Read more
This contractor's reviews paint an overwhelmingly negative picture across nearly every dimension. Professionalism is catastrophically low, with documented incidents including a threatened physical assault by the owner, a no-show without notification after a rescheduled appointment, and a pattern of unresponsiveness to customer requests. Project completion is nearly as poor, with reports of half-finished work, repeated system failures, refusal to honor service callbacks, and broken promises. Experience is also called into question, with at least one reviewer explicitly stating the company does not know what they are doing. The only marginally positive signal was a single technician who behaved professionally despite his employer's conduct, and one vague reference to pricing taking advantage of an emergency situation which drove the pricing score to a minimal level. Read less