413 Plumbing & Heating

The reviews for 413 Plumbing & Heating express strong dissatisfaction with the company's overall service quality and professionalism. A significant theme in the complaints is the management's lack of effective communication and accountability. Several reviewers noted how the owner demonstrated aggressive and unprofessional behavior, especially in high-stress situations, which left customers feelin... Read more

The reviews for 413 Plumbing & Heating express strong dissatisfaction with the company's overall service quality and professionalism. A significant theme in the complaints is the management's lack of effective communication and accountability. Several reviewers noted how the owner demonstrated aggressive and unprofessional behavior, especially in high-stress situations, which left customers feeling threatened and belittled. This aspect stands out as a critical issue that customers felt should be addressed to improve their experiences. Availability and reliability are also core issues, as one customer recounted a missed appointment that resulted in wasted time and frustration. The last-minute rescheduling and failure to provide service as promised were common pain points that contributed to a deteriorating impression of the company. Many reviewers explicitly recommended looking for more professional alternatives, reinforcing a perception that 413 Plumbing & Heating does not meet basic expectations for reliability and customer service. On a slightly more positive note, the reviews did recognize the competence and dedication of the technicians on-site, who appeared to be caught in difficult situations dictated by their management. This indicates that while the workforce may be capable, the leadership significantly undermines their efforts by failing to establish a standard of professionalism and accountability. Overall, the reviews highlight a dire need for the management of 413 Plumbing & Heating to reevaluate its approach to customer service and the treatment of clients, as these factors significantly affect their reputation in the marketplace. Read less