New England Drain Service

New England Drain Service earns strong marks across all four dimensions, with professionalism being the most frequently praised attribute — technicians like Ryan, Roy, Eddie, Rick, and Jim are repeatedly described as courteous, knowledgeable, and pleasant. Pricing is generally viewed favorably, with multiple reviewers noting reasonable or lower-than-expected costs and upfront transparency, thoug... Read more

New England Drain Service earns strong marks across all four dimensions, with professionalism being the most frequently praised attribute — technicians like Ryan, Roy, Eddie, Rick, and Jim are repeatedly described as courteous, knowledgeable, and pleasant. Pricing is generally viewed favorably, with multiple reviewers noting reasonable or lower-than-expected costs and upfront transparency, though one older review flagged overpricing for a short job. Project completion scores are solid but tempered by two notable failures: one reviewer was stood up entirely with no follow-through on scheduling, and one very old review (2002) described an incomplete fix that required city intervention. Experience scores are supported by consistent praise for quick diagnosis and effective resolution of complex drain issues, with only the 2002 review raising a competency concern. The negative scheduling review from 2024 is particularly relevant as it is recent and describes a complete failure of responsiveness and follow-through. Read less