New England Drain Service

The reviews reveal a strong appreciation for the on-site technicians and their abilities to resolve drain issues quickly and effectively. Customers often noted the prompt response times and friendly interactions with office staff, which enhanced their experience. Positive remarks about pricing suggest that clients found the services to be fairly priced relative to competitors and satisfactory in t... Read more

The reviews reveal a strong appreciation for the on-site technicians and their abilities to resolve drain issues quickly and effectively. Customers often noted the prompt response times and friendly interactions with office staff, which enhanced their experience. Positive remarks about pricing suggest that clients found the services to be fairly priced relative to competitors and satisfactory in terms of value. The ability of technicians to solve complex problems, such as clearing clogs caused by roots, was particularly appreciated, with many expressing that hiring New England Drain Service was a decision they wished they had made sooner. Conversely, the reviews also brought to light a significant concern regarding the ownership and customer service approach of Fran Elms. The singular negative review emphasized an unpleasant interaction where the owner's response to a complaint about the technicians' work was seen as unprofessional and dismissive. This discrepancy in customer perception creates a conflicting image of the company, where the technical services received high praise, but the administrative side, particularly the owner's demeanor, detracted from the overall experience. In summary, while the technical staff at New England Drain Service received commendations for their professionalism and efficiency, the experience was soured for some customers by the owner's unsatisfactory handling of issues. This could potentially impact the company's reputation and customer retention moving forward if the administrative approach does not improve. Read less