Needham Lock & Decorative Hardware

Professionalism is the dominant theme across all 9 reviews and the picture is overwhelmingly negative. Staff are repeatedly described as rude, dismissive, unhelpful, and unresponsive — with multiple reviewers explicitly naming specific employees or recounting incidents of being ignored or spoken to condescendingly. The two positive reviews (both older, from 2015 and 2017) praise the owner and pr... Read more

Professionalism is the dominant theme across all 9 reviews and the picture is overwhelmingly negative. Staff are repeatedly described as rude, dismissive, unhelpful, and unresponsive — with multiple reviewers explicitly naming specific employees or recounting incidents of being ignored or spoken to condescendingly. The two positive reviews (both older, from 2015 and 2017) praise the owner and product selection but are heavily outweighed by seven critical reviews. Follow-through on orders and quote delivery was flagged in multiple reviews as unreliable, driving the project completion score down significantly. Product selection and knowledge received some acknowledgment, but even reviewers who noted the store's inventory often left dissatisfied due to service failures. Read less