Lowe Matthew A Plumbing & Heating

The detailed analysis of the reviews reveals several common themes that highlight significant customer dissatisfaction with Lowe Matthew A Plumbing & Heating.Service Quality: The primary concern raised in the review is the quality of installation services. The Navien gas high-efficiency furnace was reportedly installed improperly, leading to ongoing issues with heating and hot water. Such foundati... Read more

The detailed analysis of the reviews reveals several common themes that highlight significant customer dissatisfaction with Lowe Matthew A Plumbing & Heating.Service Quality: The primary concern raised in the review is the quality of installation services. The Navien gas high-efficiency furnace was reportedly installed improperly, leading to ongoing issues with heating and hot water. Such foundational problems suggest a lack of expertise or attention to detail in the initial service provided.Customer Communication: A major complaint is the failure to communicate effectively. The reviewer attempted to contact Matt Lowe multiple times, totaling six attempts over two years, without receiving any callbacks. This lack of responsiveness not only exacerbates customer frustrations but also indicates a serious flaw in customer service protocols.Reliability: Customers expect reliable products and after-sales support. The failure of the heating system shortly after installation, combined with the inability to rectify the situation through the original service provider, has led to a loss of faith in Lowe Matthew A Plumbing & Heating. The need to resort to the manufacturer for advice and to engage another plumber underlines the critical issues faced.Trust and Recommendations: The reviewer's statement about not recommending Matt Lowe for any services reflects a significant breakdown of trust. Their experience has led to a strong negative impression, suggesting that potential customers may think twice before engaging with this service due to the adverse experiences shared.Emotional Impact: The reviewer conveys feelings of disappointment and frustration. They express that all they wanted was a proper installation and follow-up service, but instead, they felt abandoned after paying for the work. This emotional aspect indicates that customer satisfaction is not just about the physical service provided but also about feeling valued and supported by the service provider. In summary, the reviews collectively paint a picture of a business struggling with service reliability, customer communication, and trust, significantly impacting their reputation and customer loyalty. Read less