Find Nearby Plumbers In New Bedford, Massachusetts

Proline Plumbing and Heating earns strong marks across nearly all dimensions, with professionalism being the most consistently praised attribute — every single review references punctuality, responsiveness, respectful behavior, or neat workmanship. Project completion is also a standout, with multiple reviewers explicitly noting jobs were finished completely, callbacks were honored, and follow-through was reliable even on weekends and during emergencies. Experience scores well too, with reviewers citing skilled, clean work across a wide variety of jobs including boilers, water heaters, dishwashers, and pipe repairs. Pricing data is thin — only two reviews mention cost — but both describe it positively as fair and honest, warranting a solid but conservatively scored result given limited evidence. The overall picture is of a highly reliable, professional small plumbing operation with a loyal repeat customer base.

• All 10 reviews are 5-star ratings with no negative or mixed feedback — this warrants mild scrutiny, though the reviews contain specific names (Mike, Eddie, Matt), job details, and varied writing styles that suggest authenticity.
• 6 of the 10 reviews are older than 12 months, with 4 reviews dating back to 2017–2018. Recency weighting was applied; the most recent reviews (2024) are consistent with older ones, suggesting sustained quality rather than decline.
• Pricing dimension is based on only 2 mentions — score should be treated as LOW CONFIDENCE and not heavily weighted in decision-making.

This WW Score is moderately reliable overall — professionalism, project completion, and experience are well-supported by consistent, specific, multi-year evidence, but the pricing dimension lacks sufficient data to score with confidence, and the absence of any critical reviews means the score may skew slightly optimistic.

Finish Line Construction demonstrates strong overall performance across all measured dimensions. Professionalism is a clear strength, with 72 mentions highlighting punctuality, responsiveness, communication, and courteous behavior. Project completion is consistently reliable with 68 mentions confirming on-time delivery and follow-through on commitments. Experience and workmanship quality are well-documented across 42 mentions, with customers praising attention to detail and problem-solving ability. Pricing shows adequate value (78.0) based on 13 mentions, though some customers noted costs were higher than expected—a minor concern that does not significantly detract from overall satisfaction. One significant negative review (0.5 rating, 2016-09-26) regarding incomplete work and unresolved quality issues was factored into the scoring but represents an outlier among predominantly positive feedback.

• Three reviews contain minimal or placeholder text ('xx', 'Nothing else.', '..') rated 5.0 stars—these appear to be incomplete submissions and were excluded from substantive analysis
• One review (0.0 rating, 2019-03-04) contains only '..' and was excluded
• One significant negative review (0.5 rating, 2016-09-26) alleges incomplete work, poor quality, and failure to follow up despite $6,000 spent—this is a material complaint that contrasts sharply with the overwhelmingly positive trend and suggests potential service inconsistency
• Majority of reviews (approximately 60%) are from 2018-2020 period; only 15 reviews are from past 12 months (2024), which may limit recency weighting
• No evidence of fake review patterns detected; reviews contain specific project details, named crew members, and varied language structures

This WW Score of 88.2 is highly reliable based on 97 usable reviews with strong mention counts across all dimensions, particularly professionalism (72) and project completion (68). However, the presence of one serious unresolved complaint and the age of most reviews (majority pre-2021) suggest caution—recent performance should be verified independently, and the pricing dimension (13 mentions) carries moderate confidence only.

James Dias Plumbing demonstrates strong performance across all four dimensions with consistent positive feedback spanning multiple years. Professionalism is the strongest area, with 9 mentions highlighting punctuality, courteous communication, responsiveness, and professional demeanor. Project completion is well-documented with 8 mentions showing jobs finished completely and on time, including complex multi-issue solutions. Pricing receives strong marks across 5 mentions for fair, transparent, and affordable service. Technical expertise is evident in 6 mentions describing knowledgeable problem-solving and quality workmanship. The business shows exceptional longevity with one customer citing 20+ years of service.

• Two reviews contain only 'unknown' text with 5.0 ratings (2014-10-08 and 2014-08-12) — these were excluded from analysis as they provide no usable data
• All 10 usable reviews are 5-star ratings with no negative feedback — while this is consistent with the narrative details provided, the complete absence of any critical feedback or lower ratings is atypical and should be noted
• Most reviews are older than 1 year (8 of 10 from 2017 or earlier) — only 1 review from 2022 provides recent data; recency of performance cannot be fully assessed

This score is reliable based on HIGH confidence across all dimensions with substantial mention counts, but should be interpreted with awareness that the review pool is heavily weighted toward older feedback (2017 and earlier) and contains no negative ratings, which limits ability to assess current performance or identify potential weaknesses.

Five Star Drain Cleaning demonstrates strong professionalism, pricing, and technical expertise across most engagements, with 19 reviews explicitly praising punctuality, courtesy, and responsiveness. Pricing is consistently highlighted as fair and affordable (8 mentions). However, project completion scores are significantly impacted by one detailed 1-star review from June 2021 documenting serious follow-through failures: incomplete work, undisclosed problems, omitted services, and inadequate pipe support that required customer remediation. While most reviews (23 of 26) are 5-star with positive outcomes, the severity and specificity of the single negative review—combined with its documentation of systemic issues (poor communication, incomplete disclosure, inadequate workmanship)—substantially lowers the project completion dimension. The contractor excels at initial service delivery but shows vulnerability in complex multi-phase projects and accountability.

• One highly detailed 1-star review (2021-06-23) documents significant project completion failures including omitted work, blocked electrical outlets, inadequate pipe support, and poor communication. This review is specific, credible, and contradicts the overwhelmingly positive pattern.
• 23 of 26 reviews are 5-star ratings with minimal detail (e.g., 'clog is gone', 'It was very good'). While not necessarily fake, the lack of specificity in most positive reviews limits ability to verify claims independently.
• Most reviews are from 2020-2021 (22 of 26 reviews). Only 1 review is from 2024 and 3 from 2021. Recency is limited; current performance cannot be fully assessed.
• The single negative review is substantially older (June 2021) than most positive reviews, but its specificity and detail make it credible and material to scoring.

This WW Score of 84.2 should be treated with moderate-to-high confidence for routine drain cleaning and simple plumbing work, but with caution for complex multi-phase projects. The contractor excels at responsiveness, pricing, and technical diagnosis, but the documented project completion failure on a complex job suggests risk in larger or more complex engagements. The score is anchored by one credible negative review that materially impacts the project completion dimension; the overwhelmingly positive pattern is real but lacks specificity. Recent data is limited (only 1 review in past 12 months).

Drain Works demonstrates strong professionalism with consistently punctual arrivals, excellent communication, and respectful conduct (shoe covers, cleanliness). Pricing is generally fair and transparent, though some customers report unexpected charges or aggressive upselling. Project completion is solid overall, with most jobs finished as promised, though a few notable no-shows and incomplete work incidents exist. Technical expertise is high, with skilled diagnostics and quality workmanship evident across most reviews. The company shows strong performance but is tempered by occasional scheduling failures and isolated instances of overcharging vulnerable customers.

• FAKE REVIEW PATTERN DETECTED: Multiple empty review texts with 5.0 ratings (at least 8 instances) suggest potential review manipulation or placeholder entries. These lack any substantive content and inflate the apparent review count.
• SERIOUS ETHICAL CONCERN: One 1-star review (2024-06-09) alleges predatory pricing toward elderly customer—quoted $3,999 for work another plumber completed for $400. Company response not documented in reviews. This represents potential fraud and warrants investigation.
• SCHEDULING RELIABILITY ISSUE: Multiple reviews document no-shows and broken commitments (2024-05-03 review details two no-shows and multiple rescheduling failures). One customer had to reschedule other contractors due to Drain Works' unreliability.
• INCOMPLETE WORK: 2024-06-09 review reports job left incomplete with customer charged $1,025.50 and still owing $2,999 for work that competitor completed for $400. Customer's laundry tub remained clogged.
• ESTIMATE CHARGE CONTROVERSY: Multiple reviews (2024-06-09, 2022-12-23) report $59-$65 service charges for estimates that were not clearly disclosed upfront, with one customer reporting a $19.99 PDF fee to view estimate.
• NEGATIVE TREND IN OLDER REVIEWS: Reviews from 2011-2013 show more complaints about professionalism, incomplete work, and poor communication. Suggests either past quality issues or selection bias in older review pool.
• INCONSISTENT SERVICE QUALITY: Some reviews praise specific technicians (Jorge, Eric, Manny) while others criticize unnamed technicians, suggesting variable quality depending on who is assigned.

This WW Score of 82.3 is reliable for understanding overall company performance, but should be interpreted with caution: the score is heavily influenced by a large volume of recent 5-star reviews (many from past 12 months), some of which appear potentially fabricated (empty text fields). The company demonstrates genuine strengths in professionalism and technical skill, but documented instances of predatory pricing toward vulnerable customers, scheduling failures, and incomplete work represent serious red flags that are underweighted in the numerical score. Prospective customers should verify pricing transparency upfront and consider the company's mixed track record on follow-through.

Jordan's Plumbing and Heating demonstrates strong overall performance with a WW Score of 82.1. The contractor excels in professionalism (87.5), with consistent praise for responsiveness, punctuality, courtesy, and communication across 156 reviews. Project completion is solid at 84.0 based on 138 mentions, with most jobs finished on time and to customer satisfaction. Technical experience scores 85.5 across 89 mentions, reflecting strong workmanship and problem-solving abilities. Pricing is the weakest dimension at 78.0 (42 mentions), with mixed feedback—some customers praise fair pricing and value, while others note costs are high or shocking, though most acknowledge quality justifies expense. The contractor's primary weakness is inconsistent follow-up and communication in a small subset of cases, which significantly impacts trust.

• CRITICAL: Three severe negative reviews (1-star ratings from 2021-10-21, 2021-04-15, 2017-02-13, and 2016-12-13) allege deposit fraud, non-completion of work, and months of non-responsiveness. These are not isolated complaints but describe systematic abandonment of projects and failure to return customer funds. These allegations are serious and materially contradict the overwhelmingly positive majority.
• One additional 1-star review (2021-09-22) mentions poor communication requiring customers to chase the contractor, though work quality was acknowledged as good.
• Recency concern: Most negative reviews are from 2016–2021 (older than 2 years). However, the 2021-04-15 review is recent enough to suggest potential ongoing issues. The 2024 reviews are uniformly positive, which could indicate either improvement or selection bias in recent reviews.
• Pricing dimension shows polarization: Some reviews explicitly state 'fair price' or '50% less than competitors,' while others call costs 'shocking' or 'expensive.' This suggests pricing may vary significantly by project type or customer expectations are misaligned.
• Pattern detected: Negative reviews often mention lack of responsiveness and communication breakdown after deposit or initial contact, whereas positive reviews emphasize quick response and follow-through. This suggests a potential operational weakness in project management or follow-up systems.
• One review (2018-03-11) notes a $175 charge for a 5-minute service restart, flagged as 'pricey,' suggesting possible service call pricing concerns.
• Multiple reviews mention 'no comment,' 'N/A,' or blank text fields, indicating some reviews lack substantive detail, though these are rated 5.0 stars and do not materially affect scoring.

This WW Score of 82.1 should be treated with CAUTION. While the score is supported by HIGH confidence across three dimensions (professionalism, project completion, experience) based on 150+ mentions each, the presence of credible fraud allegations in multiple reviews—including claims of deposit theft, project abandonment, and months of non-responsiveness—introduces material risk that is not fully captured in the numerical score. The overwhelmingly positive majority (240+ five-star reviews) contrasts sharply with a small but serious subset of allegations suggesting systematic misconduct. Prospective customers should independently verify current business standing with the BBB, licensing board, and attorney general before engaging, and should avoid paying deposits upfront. The score reflects historical performance but does not adequately weight the severity and pattern of non-completion allegations.