Perrone Andy Plumbing & Heating

The overall sentiment regarding Perrone Andy Plumbing & Heating is significantly negative. The review reveals frustration with a lack of communication and poor customer service, highlighting dissatisfaction with the company's responsiveness. In the detailed sentiment analysis, the review expresses disappointment primarily due to the absence of follow-up from the company, indicating a possible sys... Read more

The overall sentiment regarding Perrone Andy Plumbing & Heating is significantly negative. The review reveals frustration with a lack of communication and poor customer service, highlighting dissatisfaction with the company's responsiveness. In the detailed sentiment analysis, the review expresses disappointment primarily due to the absence of follow-up from the company, indicating a possible systemic issue in customer care or communication protocols. The phrase "no call back nada zip" clearly conveys a sense of neglect or disregard for customer inquiries, which can lead to a loss of trust and loyalty among potential and existing clients. Furthermore, the brevity of the review suggests a level of exasperation, as the customer felt there was nothing constructive to add beyond expressing their frustration. This singular review reflects a critical area for improvement for Perrone Andy Plumbing & Heating, emphasizing the need for enhanced customer engagement and service reliability to address and mitigate similar sentiments among future customers. Read less