Mr. Rooter Plumbing of Southern Massachusetts

Mr. Rooter receives consistently positive marks for individual technician professionalism, punctuality, and communication, with many reviewers praising courteous and prompt service. However, pricing is the single most damaging dimension in this dataset: a large volume of reviewers — spanning multiple years — explicitly describe charges as excessive, opaque, or outright predatory, with several ... Read more

Mr. Rooter receives consistently positive marks for individual technician professionalism, punctuality, and communication, with many reviewers praising courteous and prompt service. However, pricing is the single most damaging dimension in this dataset: a large volume of reviewers — spanning multiple years — explicitly describe charges as excessive, opaque, or outright predatory, with several citing quotes 2–3x higher than competitors who completed the same work successfully. Project completion is mixed: many jobs are finished well and quickly, but a meaningful number of reviews describe failed repairs, abandoned work mid-job, recurring issues after service, and technicians leaving without resolving the problem. Experience scores are similarly split — skilled technicians are praised in positive reviews, but negative reviews describe misdiagnosis, incorrect installations, and work that had to be redone by other companies at a fraction of the cost. Read less