Jim Dorsey & Son

Jim Dorsey & Son demonstrates strong technical competence and professionalism in recent reviews (past 12 months), with consistent praise for punctuality, friendliness, and skilled workmanship. However, the company's overall score is significantly dragged down by a substantial pattern of negative historical reviews (2014–2023) documenting serious issues: overcharging, poor diagnostics, missed app... Read more

Jim Dorsey & Son demonstrates strong technical competence and professionalism in recent reviews (past 12 months), with consistent praise for punctuality, friendliness, and skilled workmanship. However, the company's overall score is significantly dragged down by a substantial pattern of negative historical reviews (2014–2023) documenting serious issues: overcharging, poor diagnostics, missed appointments, rude staff, unnecessary services, and failure to follow up on callbacks. Pricing emerges as the weakest dimension, with multiple complaints about inflated charges, unnecessary parts replacement, and aggressive upselling. While recent 5-star reviews are numerous and detailed, the historical pattern of complaints suggests systemic problems that may not have been fully resolved. Read less