Galipeau Plumbing & Heating

The reviews indicate a polarized experience among customers of Galipeau Plumbing & Heating. The positive review emphasizes satisfactory execution of plumbing services, with a specific highlight on the technician's professionalism, reliability, and value for money. This reflects well on the skill set and customer interaction of certain employees, particularly Mike, who has evidently left a lasting ... Read more

The reviews indicate a polarized experience among customers of Galipeau Plumbing & Heating. The positive review emphasizes satisfactory execution of plumbing services, with a specific highlight on the technician's professionalism, reliability, and value for money. This reflects well on the skill set and customer interaction of certain employees, particularly Mike, who has evidently left a lasting impression on at least one customer. In contrast, the negative review reveals a significant shortcoming in customer service, specifically in response times and communication. The lack of replies to phone inquiries has led to the perceivable notion that the company may not meet standards of reliability and preparedness. Such experiences can tarnish the overall reputation of the business and dissuade potential customers from seeking their services. In summary, while there are commendable employees and satisfactory service within Galipeau Plumbing & Heating, the inconsistency in customer communication is a concern that could affect overall customer satisfaction and loyalty. Addressing these issues promptly might enhance the company Read less