Demelo Heating and Air Conditioning

Positive Feedback: - Many reviews commend the rapid response times, particularly in emergencies. Customers appreciated being able to get help quickly when experiencing issues like heating failures and broken water heaters. - The technicians received high praise for their professionalism and knowledge, with customers reporting satisfaction with the service provided and the technical expertise... Read more

Positive Feedback: - Many reviews commend the rapid response times, particularly in emergencies. Customers appreciated being able to get help quickly when experiencing issues like heating failures and broken water heaters. - The technicians received high praise for their professionalism and knowledge, with customers reporting satisfaction with the service provided and the technical expertise displayed during repairs. - The company is recognized for reasonable pricing on repairs, particularly for heating-related services.Negative Feedback: - A significant portion of the reviews highlight issues with plumbing services. Customers reported recurring problems that were not effectively resolved by Demelo, including repeated drain clogs after multiple service calls. - There are concerns about follow-up service, with multiple customers expressing frustration at not receiving responses to their inquiries or estimates, which left them feeling disregarded. - Complaints regarding billing practices and perceived overcharging for repairs surfaced, indicating a lack of transparency or communication about costs prior to work being performed. - Specific issues were also raised about poor customer service from the office staff, particularly regarding mismanagement of rebate forms and overall communication mishaps that added to customer dissatisfaction.Mixed Experiences: - While there are customers willing to continue using Demelo for heating needs based on positive experiences, the dissatisfaction related to plumbing and administrative aspects has led some to advise against using the company altogether. A clear divide exists between those who have had good experiences with heating services and those who encountered significant challenges with plumbing issues. In summary, while Demelo Heating and Air Conditioning offers prompt and professional heating services that many customers appreciate, there is a critical need for improvement in their plumbing service quality, customer follow-ups, and administrative communication to enhance overall customer satisfaction. Read less