Overview of Company Customer Sentiment Analysis in January
The sentiment surrounding Costa Plumbing & Heating is overwhelmingly negative, with multiple reviewers expressing significant dissatisfaction with the services provided by Craig Costa. Key complaints include a lack of accountability, unprofessional behavior, poor communication, and subpar quality of work. Many customers have described their experiences as frustrating, having to hire additional pro... Read more
The sentiment surrounding Costa Plumbing & Heating is overwhelmingly negative, with multiple reviewers expressing significant dissatisfaction with the services provided by Craig Costa. Key complaints include a lack of accountability, unprofessional behavior, poor communication, and subpar quality of work. Many customers have described their experiences as frustrating, having to hire additional professionals to rectify issues caused by Costa's work. This has led to recommendations to avoid the business entirely. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews highlight several consistent themes that paint a troubling picture of Costa Plumbing & Heating. A significant concern is the contractor's lack of ownership regarding mistakes. Reviewers repeatedly noted Costa's tendency to deflect blame onto others, which suggests a pattern of irresponsibility that leads to dissatisfaction among clients. This behavior contributes to a lack of trust, as... Read more
The reviews highlight several consistent themes that paint a troubling picture of Costa Plumbing & Heating. A significant concern is the contractor's lack of ownership regarding mistakes. Reviewers repeatedly noted Costa's tendency to deflect blame onto others, which suggests a pattern of irresponsibility that leads to dissatisfaction among clients. This behavior contributes to a lack of trust, as customers feel abandoned after work is completed. Many reviewers criticized the unprofessional aspect of the service. The peculiar presence of Costa's girlfriend during work hours, combined with observed lack of engagement, further adds to the perception that the company does not prioritize customer satisfaction or professionalism. The financial aspect of transactions also raised red flags; customers reported large cash payments with no adequate follow-up or service, which not only raises concerns about business ethics but also about the quality of workmanship. For instance, complaints about severe leaks and the requirement for additional repairs indicate that the initial installations were rushed or poorly executed. Moreover, promises such as a "lifetime guarantee" failed to materialize in terms of customer support and responsiveness. Reviewers emphasized the frustration of trying to reach the contractor for fixes, only to be met with silence, resulting in additional expenses and time spent hiring alternative services. Overall, the feedback indicates a significant need for improvement in accountability, communication, and professionalism within Costa Plumbing & Heating to restore client trust and satisfaction. Read less
Write a Reviews
Add Photo
Share
Save
Follow