Rooter-man of Southern Maine & NH

The reviews for Rooter-man of Southern Maine & NH reveal a strong pattern of customer satisfaction across various aspects of service. Most customers commend the company's responsiveness, with multiple reviewers noting the prompt return of calls and same-day appointments for urgent issues. Technicians, particularly named individuals like Steve and Devin, received praise for their professionalism, e... Read more

The reviews for Rooter-man of Southern Maine & NH reveal a strong pattern of customer satisfaction across various aspects of service. Most customers commend the company's responsiveness, with multiple reviewers noting the prompt return of calls and same-day appointments for urgent issues. Technicians, particularly named individuals like Steve and Devin, received praise for their professionalism, efficiency, and willingness to provide helpful advice. Many experiences centered around emergency situations, such as clogged drains and septic backups, highlight a consistent theme: Rooter-man's readiness to assist in urgent scenarios. Reviewers appreciated that the technicians were able to resolve problems quickly, often expressing gratitude for the solutions provided. Despite the overwhelmingly positive feedback, a few critiques emerged related to pricing, with some reviewers feeling that charges were on the higher end, though they acknowledged the necessity given the nature of the services. There was also one notable negative review regarding a scheduling mishap and the communication about the services offered, resulting in a customer losing a full day of work. This suggests that while the core plumbing services are valued, there may be opportunities to enhance customer service protocols, particularly around communication and scheduling accuracy. Overall, the feedback indicates that Rooter-man is a reliable choice for plumbing needs, especially in emergencies, with a dedicated customer base willing to recommend their services despite minor pricing concerns and isolated communication issues. Read less