L & G Plumbing & Heating Svcs

The feedback for L&G Plumbing & Heating Services reveals a dichotomy in customer experiences. Positive reviews highlight the following key themes:Professionalism and Skill: Many customers were impressed by the knowledge and skill of the technicians, particularly emphasizing Tom's diligence and capability. Reviews noted efficient handling of plumbing issues, notably during emergencies (e.g., burst ... Read more

The feedback for L&G Plumbing & Heating Services reveals a dichotomy in customer experiences. Positive reviews highlight the following key themes:Professionalism and Skill: Many customers were impressed by the knowledge and skill of the technicians, particularly emphasizing Tom's diligence and capability. Reviews noted efficient handling of plumbing issues, notably during emergencies (e.g., burst pipes), and the ability to respect and work with older homes.Reliability and Promptness: Consistent praise was given for timely responses and a commitment to following through with appointments. Several customers appreciated the flexibility in scheduling and the fact that they received timely communication regarding delays.High-Quality Service: Positive reviews frequently mentioned the quality of work performed. Clients felt the work was thorough and that the technicians used appropriate techniques to minimize disruption, reflecting a high standard of service delivery. However, the negative reviews provide notable contrast:Poor Communication and Attitude: A significant number of reviewers reported issues with communication, particularly regarding follow-up on inquiries and ongoing issues. Claims of rude behavior and unprofessional attitudes from staff members, particularly from Tom, were highlighted in multiple instances, which detracted from the overall customer experience.Ineffective Problem Resolution: Customers expressed frustration with unresolved issues after multiple service calls, which not only did not solve the problems but also led to further expenses when outside plumbers had to intervene.Disappointing Customer Service: The handling of customer grievances was also a point of contention. Many felt that their concerns were dismissed without resolution, leading to dissatisfaction and a lack of trust in the company Read less