Andover Plumbing & Heating

Andover Plumbing & Heating scores well on professionalism, with numerous reviews citing punctuality, prompt callbacks, courteous staff, and clean workmanship. Experience scores are also solid, with multiple reviewers noting the team's ability to diagnose problems others missed, offer honest alternatives, and deliver quality technical work. Project completion is generally positive but is tempered b... Read more

Andover Plumbing & Heating scores well on professionalism, with numerous reviews citing punctuality, prompt callbacks, courteous staff, and clean workmanship. Experience scores are also solid, with multiple reviewers noting the team's ability to diagnose problems others missed, offer honest alternatives, and deliver quality technical work. Project completion is generally positive but is tempered by one notable callback failure (toilet re-clogged within three weeks) and one instance where a repairman refused to warranty self-fashioned parts, which are meaningful reliability concerns. Pricing is the weakest dimension: several reviewers flagged hourly rates as high, one noted a rate discrepancy versus advertised pricing, one found the quote too expensive to proceed, and another noted they were 'not the cheapest' — though a few also praised value and savings from honest advice. The bulk of reviews are more than 10 years old, which significantly limits confidence in how well this score reflects current performance. Read less