Overview of Company Customer Sentiment Analysis in May
Both available reviews are strongly negative and paint a consistent picture of poor professionalism, with staff described as rude, dismissive, and hostile when customers ask basic questions about their bills. Pricing transparency is a major concern in both reviews — one explicitly calls out the lack of itemized invoices and suspected padding, while the other reports being charged $150 more than ... Read more
Both available reviews are strongly negative and paint a consistent picture of poor professionalism, with staff described as rude, dismissive, and hostile when customers ask basic questions about their bills. Pricing transparency is a major concern in both reviews — one explicitly calls out the lack of itemized invoices and suspected padding, while the other reports being charged $150 more than a competing plumber for the same job. Project completion is partially addressed in one review, where the contractor completed the physical repair but required unnecessary extra work from the customer beforehand, suggesting poor planning or deliberate scope inflation. Technical experience is also called into question, as the contractor reportedly could not provide a price estimate before starting work and gave guidance that led to unnecessary ceiling demolition. Read less