Crescent Plumbing & Drain Cleaning

Across the reviews provided, there is a clear and consistent message of dissatisfaction with Crescent Plumbing & Drain Cleaning. A significant point of contention is the company's billing practices. Customers criticized the lack of itemized invoices, which left them feeling confused about the exact charges for parts and labor. This lack of transparency not only raises concerns about inflated costs... Read more

Across the reviews provided, there is a clear and consistent message of dissatisfaction with Crescent Plumbing & Drain Cleaning. A significant point of contention is the company's billing practices. Customers criticized the lack of itemized invoices, which left them feeling confused about the exact charges for parts and labor. This lack of transparency not only raises concerns about inflated costs but also contributes to a sense of distrust between the service provider and the consumer. Moreover, the reviews indicate a troubling trend in customer service. Many customers described interactions with the staff as rude and unprofessional. In particular, the initial phone contact was reported as dismissive, further aggravating customers who already felt frustrated with their plumbing issues. This unprofessional demeanor also extended to the handling of complaints and inquiries about billing, with customers feeling belittled for questioning charges. Another recurring complaint involved pricing discrepancies. Reviewers noted that the costs charged by Crescent Plumbing were significantly higher than other local plumbers for similar services, leading to feelings of being overcharged. This sentiment is exacerbated by comments on the company's practices, suggesting a lack of ethical business standards. Overall, the reviews paint a picture of a company that is failing to meet customer expectations, particularly in terms of communication and transparency. The dominant sentiment across these reviews is one of caution and a strong suggestion for potential customers to seek alternative plumbing services. Read less