A.J. Black, Inc

The reviews for A.J. Black, Inc. reflect a mixed sentiment, heavily leaning towards dissatisfaction and frustration from customers. Many reviewers have expressed disappointment with the company's service reliability and responsiveness. Instances of incomplete work, unreturned calls, and poor customer service are prominently noted. While some customers did mention positive experiences, particularly... Read more

The reviews for A.J. Black, Inc. reflect a mixed sentiment, heavily leaning towards dissatisfaction and frustration from customers. Many reviewers have expressed disappointment with the company's service reliability and responsiveness. Instances of incomplete work, unreturned calls, and poor customer service are prominently noted. While some customers did mention positive experiences, particularly highlighting specific employees like Charlie and Michael for their efficiency and friendliness, these seem isolated compared to the overall negative feedback. Overall, the sentiment indicates that, despite some instances of satisfactory work previously, many customers feel that the company has faltered significantly in quality and service. --- The detailed sentiment analysis reveals several common findings among the reviews.Inconsistency in Service Quality: A notable number of customers highlighted a disparity between past satisfactory experiences and more recent poor service. Some reviewers recalled that previous work performed by A.J. Black, Inc. was commendable, only to be met with subpar service in subsequent engagements.Poor Responsiveness: Numerous customers expressed frustration over the lack of communication from A.J. Black, Inc. Many reported instances where they left messages or made calls without receiving a response, often leading to feelings of being neglected or unimportant. This issue was particularly pronounced with open jobs that remained incomplete for extended periods.Reliability Issues: Several reviews pointed out incidents of appointments being missed or delayed without prior notice. Reviewers noted that some interaction was unprofessional, highlighting instances where representatives did not apologize for lateness or inconvenience caused to the customers.Positive Isolated Experiences: There were a few reviews that showcased positive experiences with specific employees, notably Charlie and Michael, who received mentions for their professionalism and effectiveness. These positive comments provided a stark contrast to the surrounding frustration but underscore that such experiences may not be the norm.Value for Money Concerns: Certain reviews questioned the cost versus the quality of service. For example, a reviewer noted a significant markup on parts compared to retail prices, hinting at perceived overcharging for labor or materials. In conclusion, while A.J. Black, Inc. has had some positive feedback regarding individual employees and specific instances of service, the overwhelming sentiment indicates that the company is currently struggling with reliability and customer satisfaction. The reviews suggest it may be prudent for potential customers to seek alternative options. Read less