Sostilio and Sons Plumbing and Heating

The reviews for Sostilio and Sons Plumbing and Heating reflect a generally favorable opinion of the company, with an impressive majority of customers expressing satisfaction with their services. Key points of positive sentiment include:Quality of Work: Customers consistently remark on the quality and thoroughness of the work performed by John and Mike Sostilio. Many reviews mention the professiona... Read more

The reviews for Sostilio and Sons Plumbing and Heating reflect a generally favorable opinion of the company, with an impressive majority of customers expressing satisfaction with their services. Key points of positive sentiment include:Quality of Work: Customers consistently remark on the quality and thoroughness of the work performed by John and Mike Sostilio. Many reviews mention the professionalism and attention to detail throughout various plumbing and heating projects, from installing new systems to fixing existing issues.Prompt Service: The company is frequently praised for their quick response times. Several customers note that they were able to schedule appointments rapidly, sometimes even on the same day they called, which adds to their reliability as service providers.Customer Service: Reviewers highlight the friendly demeanor and professionalism of both John and Mike. Many customers express appreciation for their willingness to take the time to explain the work being done and to answer questions thoroughly.Fair Pricing: Various customers mention fair pricing in line with the quality of service provided, suggesting that the costs are reasonable for the level of expertise demonstrated by the team. There are some mixed opinions regarding pricing, especially concerning an incident where a customer felt overcharged.Family-Owned Touch: The family-run nature of the business receives positive remarks, with many reviewers appreciating the personal touch and trustworthiness that comes from working with a family team.Room for Improvement: A few individual experiences reflected dissatisfaction, particularly regarding communication in setting appointments and perceived pricing inconsistencies. One review specifically mentioned an issue with a leak that was not resolved, though this was not a common theme across all reviews. In summary, the prevailing sentiment among reviews is overwhelmingly positive, with a strong recommendation for Sostilio and Sons Plumbing and Heating for their combination of skilled work, customer care, and prompt service. While there are a few areas for improvement, they are overshadowed by the company Read less