Pi Piper Inc.

Pi Piper (Ale and David Mark) has a strong overall track record built on responsiveness, punctuality, and technical competence across a large volume of reviews spanning nearly two decades. Professionalism scores are pulled down meaningfully by two credible negative reviews describing Ale losing his temper in a customer's home with children present and being rude on the phone, which are serious and... Read more

Pi Piper (Ale and David Mark) has a strong overall track record built on responsiveness, punctuality, and technical competence across a large volume of reviews spanning nearly two decades. Professionalism scores are pulled down meaningfully by two credible negative reviews describing Ale losing his temper in a customer's home with children present and being rude on the phone, which are serious and specific enough to warrant a significant deduction despite the majority of reviews praising courteous behavior. Pricing is the weakest dimension: while many reviewers describe fair or reasonable pricing, multiple credible negative reviews cite lack of upfront estimates, surprise charges, a $50 undisclosed surcharge, and billing for work allegedly not performed — these are specific, detailed complaints that cannot be dismissed. Project completion scores well overall, with most reviewers confirming jobs were finished properly and on time, though one notable case involved a technician forgetting to connect a tube requiring a return visit and a separate review described damage caused during a job that was not remedied. Experience scores positively given multiple reviews citing specialized certifications, complex problem-solving, and long-term repeat customers, tempered slightly by the Navien O-ring incident where a competent diagnosis was missed on the first visit. Read less