Basnett Plumbing, Heating, & AC

The reviews for Basnett Plumbing, Heating, & AC reveal both strong endorsements and considerable frustrations from customers. Positive sentiments center around their reliable service quality, with many reviewers particularly praising individual technicians like Wayne, who was noted for his respectful and patient demeanor, and Anthony, who was commended for his thoroughness and attentiveness. Furth... Read more

The reviews for Basnett Plumbing, Heating, & AC reveal both strong endorsements and considerable frustrations from customers. Positive sentiments center around their reliable service quality, with many reviewers particularly praising individual technicians like Wayne, who was noted for his respectful and patient demeanor, and Anthony, who was commended for his thoroughness and attentiveness. Furthermore, customers appreciated the efficiency of scheduling appointments online or via phone and noted the politeness and professionalism of the staff, enhancing the overall service experience. However, numerous reviews express dissatisfaction primarily rooted in the company's pricing structure. Customers have reported what they perceive as exorbitant costs for minimal services, often stating that they felt pressured into accepting pricier solutions or service plans. Criticism includes claims of "sticker shock" when presented with quotes that far exceed expected charges for basic plumbing tasks, such as simple repairs or installations. This has left some customers feeling exploited, especially when comparisons are made to more reasonable costs from competitor services. Additionally, reviews highlighted instances of poor customer service, such as failure to show up for scheduled appointments, lack of communication regarding policy changes, and difficulties in obtaining refunds. Concerns surrounding transparency in advertising and billing practices were also prevalent, with some customers feeling misled about costs associated with diagnostics or travel fees. In summary, while Basnett Plumbing, Heating, & AC has a strong reputation for quality workmanship and customer service from individual staff members, the overarching customer sentiment points to a discontent with pricing and transparency practices, which may cause potential clients to hesitate in their decision to engage the company for plumbing and HVAC needs. Read less