That One Company

The reviews present a mainly negative sentiment towards That One Company, with key issues highlighted by multiple customers:Poor Communication: A consistent theme in the reviews is the lack of responsiveness from Harry. Customers expressed frustration over his failure to return calls or messages, which created a sense of abandonment during critical periods when they were waiting for services that ... Read more

The reviews present a mainly negative sentiment towards That One Company, with key issues highlighted by multiple customers:Poor Communication: A consistent theme in the reviews is the lack of responsiveness from Harry. Customers expressed frustration over his failure to return calls or messages, which created a sense of abandonment during critical periods when they were waiting for services that were already promised.Insurance and Licensing Concerns: Customers raised concerns about Harry's inability to provide valid business insurance and relevant licenses, particularly emphasizing the implications of working without appropriate credentials in their state. The uncertainty around his insurance validity ultimately led to lost trust in his capabilities as a contractor.Delays and Reliability: The significant delays in commencing and completing work were noted. Customers indicated waiting for months without resolution, which directly affected their ability to manage home repairs and the expectations of tenants. This unreliability has driven customers to seek alternative contractors, highlighting the impact of these delays on their personal and financial situations.Quality of Work: There were mentions of dissatisfaction regarding the quality of the work completed by Harry, particularly in relation to his warranty assurances. This included specific complaints about a sump pump installation that led customers to hire additional professionals to rectify issues stemming from Harry's work.Financial Disputes and Trust Issues: Customers expressed a sense of betrayal regarding the money they had put down for future jobs and the promise of refunds for unfinished work, which were never honored. The lack of follow-through on financial commitments has compounded the dissatisfaction and eroded trust in the business. Overall, the sentiment reflected in these reviews paints a picture of a contractor who once had a positive rapport with customers but succumbed to serious operational flaws, leading to significant dissatisfaction. Moving forward, improvements in communication, credibility, and reliability would be essential for That One Company to regain customer trust and improve their overall reputation. Read less