New England Plumbing

Positive Experiences: - Many reviewers celebrate the prompt and efficient service provided, especially in emergency situations. Responses like "within one hour, the plumber was at my house" reflect a strong commitment to customer urgency and attention. - The professionalism of technicians is frequently noted, with customers appreciating their politeness and willingness to explain plumbing is... Read more

Positive Experiences: - Many reviewers celebrate the prompt and efficient service provided, especially in emergency situations. Responses like "within one hour, the plumber was at my house" reflect a strong commitment to customer urgency and attention. - The professionalism of technicians is frequently noted, with customers appreciating their politeness and willingness to explain plumbing issues in detail, which enhances trust. - Numerous reviews highlight a sense of reliability, with many stating that they would choose New England Plumbing for all future plumbing needs, indicating a growing loyalty among satisfied customers.Communication and Transparency: - Communication appears to be a strong suit, with customers mentioning clear communication about service expectations, costs, and procedures. Multiple reviews note that technicians kept clients informed throughout their service calls. - The modern methods used by the company, such as sending estimates and invoices via email and including photos of completed work, are appreciated by many clients, suggesting a tech-savvy approach that resonates positively.Concerns About Pricing: - Despite the overwhelmingly positive feedback, several reviews raise concerns about pricing, with users noting instances where estimates did not align with final charges. One user pointed out a substantial discrepancy between a quoted price and the eventual bill, indicating potential inconsistencies that could affect trust. - Some customers voiced feelings of being overcharged or given estimates that felt excessively high, particularly in contrast to services obtained from other plumbers, which led to negative sentiments regarding perceived value.Mixed Reactions to Scheduling: - A few reviews express dissatisfaction with scheduling issues, including late arrivals or lack of timely communication. This inconsistency highlights an area where the company could seek improvement to match the positive aspects of their service.Strong Customer Service Ethos: - Overall, New England Plumbing seems to prioritize excellent customer service, as evidenced by several customers thanking specific employees and offering lengthy endorsements. This human connection, along with a willingness to help with minor inquiries without charge, boosts overall sentiment despite some negative feedback. In summary, New England Plumbing is generally well-regarded for its prompt, professional service and customer care, although pricing practices appear to be a significant concern for some users. Balancing affordability with quality service would likely enhance customer satisfaction further. Read less