Houghton Plumbing & Heating

Houghton Plumbing exhibits a deeply polarized review pattern with stark contrasts between long-term satisfied customers and numerous complaints about pricing, communication, and professionalism. While positive reviews praise responsiveness, technical skill, and reliability, the majority of reviews (13 of 18) document serious issues: non-transparent pricing with dramatic overbilling, unresponsive m... Read more

Houghton Plumbing exhibits a deeply polarized review pattern with stark contrasts between long-term satisfied customers and numerous complaints about pricing, communication, and professionalism. While positive reviews praise responsiveness, technical skill, and reliability, the majority of reviews (13 of 18) document serious issues: non-transparent pricing with dramatic overbilling, unresponsive management, missed appointments, incomplete work, and unprofessional behavior. Pricing emerges as the most critical weakness, with customers reporting charges 2-4x higher than quoted or expected. Communication failures are pervasive—multiple customers report inability to reach the owner or office staff despite repeated attempts. Project completion issues include missed appointments, rescheduling without notice, and abandoned work mid-job. The company's technical competence appears solid when work is completed, but execution and customer service are severely compromised. Read less