Catano Plumbing & Heating

Across the shared reviews, a clear trend emerges regarding customer sentiment towards Catano Plumbing & Heating, highlighting two main areas: the quality of work and pricing. Customers acknowledge that the work performed is of good quality; however, this positive aspect is overshadowed by the complaints about exorbitant pricing. One customer notes that the costs were over $4,000 for a job that sho... Read more

Across the shared reviews, a clear trend emerges regarding customer sentiment towards Catano Plumbing & Heating, highlighting two main areas: the quality of work and pricing. Customers acknowledge that the work performed is of good quality; however, this positive aspect is overshadowed by the complaints about exorbitant pricing. One customer notes that the costs were over $4,000 for a job that should have been priced significantly lower based on quotes from other plumbers, leading to feelings of being "ripped off." Furthermore, the reviews indicate a lack of transparency in pricing prior to service delivery. While other companies communicated expected costs upfront, Catano Plumbing & Heating's approach resulted in dissatisfaction, as the customers were not adequately informed about the potential financial implications beforehand. This has led to strong feelings of distrust, with one reviewer emphasizing that they would never use the service again or make referrals. In conclusion, while the workmanship received praise, the critiques focus heavily on high costs, lack of upfront pricing transparency, and a resultant feeling of being taken advantage of, which significantly taints the overall customer experience. Read less