Spencer Plumbing Sewer and Drain Cleaning

The reviews present a spectrum of experiences with Spencer Plumbing Sewer and Drain Cleaning. Customers predominantly report high-quality service and commend the professionalism and expertise of the staff. Many reviews emphasize how plumbers took the time to explain procedures, ensuring clear communication throughout the process. Customers appreciated timely responses, particularly in emergencies,... Read more

The reviews present a spectrum of experiences with Spencer Plumbing Sewer and Drain Cleaning. Customers predominantly report high-quality service and commend the professionalism and expertise of the staff. Many reviews emphasize how plumbers took the time to explain procedures, ensuring clear communication throughout the process. Customers appreciated timely responses, particularly in emergencies, where projects were started promptly. However, pricing issues emerge as a prominent theme. Several customers commented on being charged higher than the quoted prices, suggesting a gap between estimated and final costs. Instances where small jobs led to substantial charges also contributed to the sentiment of feeling overcharged. Some customers felt that the value did not align with what they received, which led to a lack of trust in the pricing structure. Another significant issue mentioned is the inconsistency in communication. A recurring complaint involved either delayed follow-ups or complete lack of responses, especially when customers sought updates or clarifications. This frustration was exacerbated for those customers who had positive past experiences with the company, as it drew the contrast between expected and actual service quality. In summary, while Spencer Plumbing enjoys a reputation for solid workmanship and knowledgeable staff, they face challenges with pricing transparency and consistent communication, which may impact customer loyalty and recommendations. Read less