Seaside Plumbing and Heating, Inc

The reviews reveal a strong appreciation for Steve's plumbing skills and efficacy. Phrases like "hands down the best plumber," "educated," and "quickly, painlessly, and efficiently" indicate that when customers receive service from Steve, they are generally very satisfied with the results. The decision of some customers to engage Seaside Plumbing for additional projects highlights trust in the ser... Read more

The reviews reveal a strong appreciation for Steve's plumbing skills and efficacy. Phrases like "hands down the best plumber," "educated," and "quickly, painlessly, and efficiently" indicate that when customers receive service from Steve, they are generally very satisfied with the results. The decision of some customers to engage Seaside Plumbing for additional projects highlights trust in the service quality provided. However, a consistent theme throughout the reviews is a significant dissatisfaction with customer service and responsiveness. Several reviewers express frustration over unreturned phone calls and messages, emphasizing that this lack of communication has negatively impacted their overall experience. For instance, one review highlighted waiting a week without any acknowledgment after leaving a message, leading to the reviewer firmly stating it was a "complete waste of time." The reviews illustrate that while Seaside Plumbing offers exceptional plumbing skills, there is a critical need for improvement in customer service, particularly in the aspects of communication and responsiveness to inquiries. This gap appears to be enough to detract from the otherwise positive experiences many customers have had with the actual plumbing work done by Steve. In summary, focusing on enhancing communication protocols could significantly elevate customer satisfaction for the company. Read less