Paul’s Drain Cleaning

Paul's Drains / McGough Plumbing has a genuinely mixed record across all four dimensions. On the positive side, multiple reviews praise prompt arrival, courteous technicians, professional demeanor, and fair pricing — with standout moments like Christmas Day emergency service and same-day responsiveness. However, serious negative reviews drag scores down meaningfully: one customer was charged $75... Read more

Paul's Drains / McGough Plumbing has a genuinely mixed record across all four dimensions. On the positive side, multiple reviews praise prompt arrival, courteous technicians, professional demeanor, and fair pricing — with standout moments like Christmas Day emergency service and same-day responsiveness. However, serious negative reviews drag scores down meaningfully: one customer was charged $75 for a job that went unfinished and was then upsold unnecessarily; another experienced a recurring drain problem within a week and faced additional charges rather than a callback honor; and a detailed account describes the owner explicitly breaking a verbal agreement about a free follow-up visit. Project completion is particularly impacted because at least two reviews describe work that either failed shortly after or was not completed at all. Pricing scores are similarly tempered by the $300 recurring charge complaint and the $75-for-nothing incident, despite other reviewers finding prices fair. The overall picture is a contractor with capable technicians and good days, but inconsistent follow-through and some integrity concerns at the ownership level. Read less