Paul Flaherty Plumbing & Heating

A substantial number of reviews criticize Paul Flaherty Plumbing & Heating for poor service execution, where technicians not only failed to correctly diagnose problems but also created new issues after their visits. Several customers reported a troubling pattern of experiencing significant charges for incomplete or unsatisfactory work, such as being billed for items that were not necessary or were... Read more

A substantial number of reviews criticize Paul Flaherty Plumbing & Heating for poor service execution, where technicians not only failed to correctly diagnose problems but also created new issues after their visits. Several customers reported a troubling pattern of experiencing significant charges for incomplete or unsatisfactory work, such as being billed for items that were not necessary or were not performed correctly. Customers frequently mentioned feeling misled by the company's billing policies. Reports of unexpected charges and flat-rate billing practices raised concerns about transparency, with review excerpts suggesting feelings of being taken advantage of financially. This lack of clarity led to customers feeling dissatisfied and frustrated, as inquiries about service costs did not yield straightforward answers before work commenced. While there were some positive reviews regarding the professionalism and competence of specific technicians, they were often overshadowed by broader complaints about the company's practices as a whole. Technicians like Jake and Nick received commendations for their skills and understanding; however, these instances seem to be exceptions rather than the norm. Communication issues also featured prominently. Several customers reported delays in receiving quotes or follow-ups after service requests. Some reviews mentioned that the office staff exhibited poor customer service, making the customer experience unpleasant and leading to complaints about rudeness or dismissive behavior. Lastly, a few customers noted that the company had previously been reliable, suggesting that the decline in service levels might indicate recent operational challenges. Many reviews ending in warnings to potential customers seem to suggest a deteriorating situation, emphasizing a need for the company to improve its service quality and customer relations drastically to regain trust. Overall, the sentiment of the reviews delineates a strong caution against using Paul Flaherty Plumbing & Heating for plumbing and heating needs, underlining significant risks of poor service and unexpected financial burdens. Read less