Michael Russo Jr Plumbing & Heating

Michael Russo Plumbing has a strong base of loyal, repeat customers who consistently praise responsiveness, punctuality, and technical skill — particularly from named technicians like Anthony, Chris, and Greg. However, the review set contains a meaningful cluster of 1-star reviews describing serious failures: work done incorrectly requiring a second contractor to fix, undisclosed fees, a part or... Read more

Michael Russo Plumbing has a strong base of loyal, repeat customers who consistently praise responsiveness, punctuality, and technical skill — particularly from named technicians like Anthony, Chris, and Greg. However, the review set contains a meaningful cluster of 1-star reviews describing serious failures: work done incorrectly requiring a second contractor to fix, undisclosed fees, a part ordered incorrectly and left unresolved, and confrontational behavior from staff and the owner. Pricing is a mixed picture — several reviewers praised fair and honest pricing, while at least two explicitly called out overcharging or hidden transportation fees. Project completion is the most concerning dimension, with multiple reviews describing jobs that were left incomplete, done incorrectly, or required costly remediation by another company. The overall score reflects a contractor with genuine strengths but a non-trivial rate of serious service failures that cannot be dismissed. Read less