Michael Russo Jr Plumbing & Heating

The reviews exhibit a wide range of sentiments towards Michael Russo Jr Plumbing & Heating, characterized by both positive endorsements and strong critiques. Positive experiences are frequently associated with the professionalism and expertise of specific employees, particularly technicians like Anthony and Dave. Customers noted that these workers were knowledgeable, responsive, and efficient in... Read more

The reviews exhibit a wide range of sentiments towards Michael Russo Jr Plumbing & Heating, characterized by both positive endorsements and strong critiques. Positive experiences are frequently associated with the professionalism and expertise of specific employees, particularly technicians like Anthony and Dave. Customers noted that these workers were knowledgeable, responsive, and efficient in resolving urgent issues, such as boiler failures and pipe bursts. Instances of praise highlight that these technicians took extra care to explain issues clearly and provided timely follow-up, making customers feel valued and informed. Many reviews recommend the company due to the perceived high-quality service provided by these individuals, indicating recurring satisfaction for individuals who have interacted directly with them. Conversely, several reviews reveal considerable dissatisfaction stemming from issues such as poor workmanship and lack of proper communication. Some customers described experiences where the plumbing work was not adequately completed, necessitating subsequent repairs from other contractors. Complaints about overcharging and hidden fees were common, with one review mentioning a steep charge for a simple appliance hookup that included undisclosed transportation fees. These negative experiences often overshadowed the positive ones and have created a divide among customers regarding their overall perception of the company. Moreover, a few reviewers recounted unpleasant interactions with staff that contributed to feelings of disrespect and distrust, particularly highlighting issues with communication and aggressive behavior from certain team members. Such accounts indicate that not only was the technical service lacking in some cases, but the customer service aspect was also perceived as inadequate. In summary, Michael Russo Jr Plumbing & Heating appears to have a segment of loyal customers who commend the efficient and quality service of certain employees; however, numerous reviews express dissatisfaction with other aspects, particularly surrounding workmanship and customer service. This inconsistency presents a challenge for the company, as maintaining a standard of quality across the board is essential to improving overall customer sentiment and trust. Read less