John

The reviews of John's Oil reveal a stark divide in customer sentiment. While some long-time customers express loyalty, praising the company's reliable service and competitive pricing, a significant portion of recent reviews highlight alarming instances of poor customer service and misdiagnosis of heating issues. Customers often reported experiences with rude communication, particularly involving t... Read more

The reviews of John's Oil reveal a stark divide in customer sentiment. While some long-time customers express loyalty, praising the company's reliable service and competitive pricing, a significant portion of recent reviews highlight alarming instances of poor customer service and misdiagnosis of heating issues. Customers often reported experiences with rude communication, particularly involving the owner and certain staff members, leading to feelings of disrespect and frustration. Several anecdotes illustrate a disregard for urgent customer needs, especially during critical situations like furnace failures in cold weather. Overall, the company is perceived as having deteriorated in service quality, with some customers vowing to take their business elsewhere due to unprofessional behavior and a lack of accountability. Read less