Hackett Brothers Plumbing & Heating

The reviews for Hackett Brothers Plumbing & Heating reflect a mixed sentiment. While several customers praised the company for its competitive pricing, quality service, and effective communication, others voiced significant frustrations regarding reliability and unresolved issues. Positive experiences emphasized promptness, skilled workmanship, and customer support after installation. However, som... Read more

The reviews for Hackett Brothers Plumbing & Heating reflect a mixed sentiment. While several customers praised the company for its competitive pricing, quality service, and effective communication, others voiced significant frustrations regarding reliability and unresolved issues. Positive experiences emphasized promptness, skilled workmanship, and customer support after installation. However, some negative feedback highlighted a lack of follow-up on repairs and inconsistent service, leading to disappointment in certain situations. Overall, the company seems to excel in certain aspects of customer service while facing challenges in reliability and issue resolution. Detailed Sentiment Analysis The aggregate analysis of the reviews showcases a dichotomy in customer experiences with Hackett Brothers Plumbing & Heating. Those who had positive encounters commonly highlighted a few key themes. Firstly, competitive pricing was notably appreciated; several customers remarked on the affordability of the services provided, especially during installation processes. Customers were particularly impressed with Rick's thorough explanations before work began, as well as his availability to answer questions and concerns post-installation, which contributed to high satisfaction levels. The quality of workmanship frequently received accolades, with reviewers mentioning that installations were smooth and efficient, often completed in a timely manner. Several customers pointed out specific staffing members, such as Rick, Alex, and Ryan, commending their professionalism and skills during installation or repairs. Overall, the communication from the company received praise, with reports of swift responses to inquiries, especially concerning urgent issues like heating failures. Conversely, the negative reviews highlighted concerns about reliability. A few customers expressed discontent over the inability to resolve ongoing issues, particularly regarding plumbing repairs, with some not receiving adequate responses after initial service visits. There were notable frustrations surrounding scheduling and follow-up communications, as one customer remarked on the expectation of having repairs fixed only to find that the same issue persisted without resolution. Additionally, a specific mention of "unreliable" service contrasted sharply with the overwhelmingly positive feedback, indicating that while many customers had great experiences, there were enough reports of lapses in service that could tarnish the company's reputation. In summary, while Hackett Brothers Plumbing & Heating shows promise with quality service and competitive pricing, attention to consistency in reliability and follow-up on customer concerns could significantly enhance overall satisfaction and mitigate the occurrence of negative reviews. Read less