Absolute Precision Plumbing, Heating & Cooling

Absolute Precision Plumbing & Heating has an overwhelmingly positive review history spanning over a decade, with consistent praise for professionalism, responsiveness, and technical competence across a large and diverse customer base. Professionalism scores well but is tempered by a meaningful cluster of negative experiences: one reviewer documented repeated no-shows, dismissive owner behavior, an... Read more

Absolute Precision Plumbing & Heating has an overwhelmingly positive review history spanning over a decade, with consistent praise for professionalism, responsiveness, and technical competence across a large and diverse customer base. Professionalism scores well but is tempered by a meaningful cluster of negative experiences: one reviewer documented repeated no-shows, dismissive owner behavior, and being told they were a 'difficult client'; another reported the owner laughing at them after scheduling failures; a third described unprofessional text communication and an unannounced no-show; and a fourth reported never receiving a callback despite multiple attempts. Project completion scores solidly overall, but is notably dragged down by a significant 2025 update in which a customer reported two months of unanswered calls and texts regarding an unresolved installation issue, as well as a 2013 case of misdiagnosis resulting in an unnecessary charge and a disputed refund. Pricing is generally described as fair, competitive, and transparent, but several reviewers flagged specific instances of high markups on parts — one citing a 400%+ markup on a Kohler valve, another noting a $150 capacitor that likely cost under $25, and a third receiving a quote $1,500 higher than a competitor for the same job — which meaningfully pulls the pricing score below the otherwise positive sentiment. Experience is broadly strong, with many reviewers citing knowledgeable technicians who explained their work clearly, though one reviewer documented a failed diagnosis (water pressure issue missed entirely) and another described poor workmanship on blocking installation and incomplete contracted work. Read less