Tom Andella Plumbing & Heating

The reviews showcase a notable dichotomy in customer experiences with Tom Andella Plumbing & Heating. Positive feedback highlights the quality of Tom's work, with customers mentioning a pleasant demeanor and affordable pricing. For example, one review praises the ease with which an outdoor spigot was replaced, further reflecting Batman's skilled craftsmanship. Contrastingly, several reviews expre... Read more

The reviews showcase a notable dichotomy in customer experiences with Tom Andella Plumbing & Heating. Positive feedback highlights the quality of Tom's work, with customers mentioning a pleasant demeanor and affordable pricing. For example, one review praises the ease with which an outdoor spigot was replaced, further reflecting Batman's skilled craftsmanship. Contrastingly, several reviews express significant dissatisfaction regarding Tom's communication and reliability. Multiple clients reported no-shows for scheduled appointments and a lack of follow-up, which has caused frustration and inconvenience. The recurring theme of unreturned calls and unmet commitments surfaced prominently in customer testimonies, leading one reviewer to feel that the lack of communication during a challenging personal time was not only unprofessional but also unkind. Moreover, the emotional impact on customers, particularly those in vulnerable situations (such as the newly widowed individual in the reviews), indicates a troubling inconsistency between the quality of work and customer service experience. While Tom's technical skills seem commendable, the reviews emphasize a critical need for improved communication and accountability to enhance overall customer satisfaction. The failure to address follow-up effectively undermines the positive sentiments regarding his workmanship, resulting in a tarnished reputation amongst potential clients. Read less