Tango Home Services

The overall sentiment emerging from the recent reviews for Tango Home Services is predominantly negative, with a distinct emphasis on poor customer service and exorbitant pricing.Communication Issues: A recurring theme in the reviews is the company's lack of effective communication. Many customers reported failures in receiving calls back, scheduling appointments, and providing estimates as promis... Read more

The overall sentiment emerging from the recent reviews for Tango Home Services is predominantly negative, with a distinct emphasis on poor customer service and exorbitant pricing.Communication Issues: A recurring theme in the reviews is the company's lack of effective communication. Many customers reported failures in receiving calls back, scheduling appointments, and providing estimates as promised. Customers expressed frustration over the time it took to reach Mark and the inconsistent follow-up messages.High Pricing: Numerous reviews noted that the pricing for services was exorbitant compared to competitors. Customers felt that the cost did not reflect the level of service received, often highlighting instances where they were charged large sums for simple tasks. For example, a reviewer described paying $595 for what should have been a straightforward patch job. This sentiment resonates throughout many reviews where users express feeling misled about the cost of services.Negative Interactions with the Owner: Several customers had jarring experiences with Mark Tango himself, reporting that he displayed rudeness, aggression, and condescension during conversations or when addressing complaints. Instances of him using offensive language and threatening customers were particularly alarming and shaped a negative perception of the company.Mixed Reviews on Service Quality: While a contingent of reviews praised the professionalism and efficiency of the technicians, these instances seem to be overshadowed by the numerous complaints. In some cases, when work was done well, it was often followed by a caveat about the high price, leaving customers conflicted about whether the quality was worth the expense.Lack of Transparency: Many customers expressed dissatisfaction with the lack of clarity around pricing structures, with some feeling that the company did not provide adequate breakdowns of charges for labor and parts. Potential clients commented on their preference for transparency in billing, highlighting a reluctance to engage with this company due to unclear pricing policies.Customer Loyalty and Trust: A number of reviews mentioned that, despite previous positive experiences, this recent slew of service failures led to a lost sense of trust. Customers felt disappointed after having previously recommended the company to friends and family, now feeling embarrassed by the service provided. In summary, Tango Home Services appears to be struggling with significant operational issues, particularly in communication and pricing transparency, which has resulted in a wave of negative feedback from customers. These concerns, mostly centered around interactions with the owner and the perceived value of services, have prompted many to seek alternative plumbing solutions. Read less