Silco Plumbing & Heating

Quality of Service: - Customers have provided mixed reviews about the quality of the plumbing and heating work performed by Silco. While a few customers commend the technicians for their promptness and competence, many others have raised concerns regarding the thoroughness of the work done. Instances of negligence or incomplete jobs have been reported, contributing to the negative sentiments.P... Read more

Quality of Service: - Customers have provided mixed reviews about the quality of the plumbing and heating work performed by Silco. While a few customers commend the technicians for their promptness and competence, many others have raised concerns regarding the thoroughness of the work done. Instances of negligence or incomplete jobs have been reported, contributing to the negative sentiments.Pricing Issues: - A recurring theme throughout the reviews is concern over pricing practices. Customers frequently claimed to have been overcharged for services, with some describing significant discrepancies between quoted estimates and final bills. For example, what was quoted as a $600 AC refrigerant recharge ended up costing $800, leading to frustration about inflated costs.Customer Communication and Professionalism: - Numerous reviews mention poor communication and customer service experiences, particularly regarding appointment scheduling and follow-up. For example, delays in technician arrivals have left clients feeling frustrated, while others have noted unprofessional behavior from staff, including a technician's refusal to take accountability for poor decisions on the job.Reputation and Customer Loyalty: - Many customers admit to having been long-term clients of Silco, which complicates the sentiment. Several reviews indicate that these customers have experienced satisfactory results in the past but have become disillusioned after encountering recent challenges. This divergence highlights a potential inconsistency in service quality over time.Emergency Services: - Silco Read less