New Era Plumbing & HVAC

New Era Plumbing & HVAC receives deeply polarized reviews, with a small cluster of positive experiences overwhelmed by a large volume of serious complaints. Pricing is the most consistently and severely criticized dimension across the review set — multiple customers report being quoted prices 2x to 10x above market rate, being charged $99 diagnostic fees for no actionable diagnosis, and facing h... Read more

New Era Plumbing & HVAC receives deeply polarized reviews, with a small cluster of positive experiences overwhelmed by a large volume of serious complaints. Pricing is the most consistently and severely criticized dimension across the review set — multiple customers report being quoted prices 2x to 10x above market rate, being charged $99 diagnostic fees for no actionable diagnosis, and facing high-pressure upsells toward full system replacements rather than repairs. Project completion is also significantly undermined by multiple accounts of technicians failing to diagnose problems correctly, performing incomplete or incorrect work on large jobs, and in several cases the actual fix being accomplished by the customer themselves or a competing company for a fraction of the cost. Professionalism scores slightly higher due to recurring praise for individual technicians being personable and polite, but this is offset by missed appointments, no-shows, refusals to provide written quotes, and at least one account of a worker behaving in a threatening manner. Experience scores poorly overall, as numerous reviews describe technicians recommending unnecessary full replacements, misdiagnosing problems, and in one major $45,000 installation case, delivering severely substandard workmanship across multiple systems. Read less