New Era Plumbing & HVAC

The reviews reveal a common theme of dissatisfaction centered around pricing and perceived upselling tactics, which many customers found predatory. Several customers noted that the quotes provided by New Era Plumbing & HVAC were significantly higher than those from other local companies, prompting accusations of overcharging and dishonesty. For instance, prices quoted for simple services, such as ... Read more

The reviews reveal a common theme of dissatisfaction centered around pricing and perceived upselling tactics, which many customers found predatory. Several customers noted that the quotes provided by New Era Plumbing & HVAC were significantly higher than those from other local companies, prompting accusations of overcharging and dishonesty. For instance, prices quoted for simple services, such as faucet installations or furnace repairs, were described as exorbitant, raising red flags about the company's pricing structure. On the other side, there were customers who reported positive interactions with specific technicians. Many highlighted the professionalism and thoroughness of technicians like Steve, Shane, and Eshan, noting that these individuals communicated effectively about the services provided. Positive reviews generally praised the skill and friendliness of the staff, contrasting sharply with the experiences of customers who felt manipulated by the pricing system. Another important point raised in the reviews is related to the company's transparency and communication practices. Customers frequently mentioned their frustration with the inability to receive clear over-the-phone estimates and cited experiences where initial service calls escalated into high-cost proposals without sufficient justification. The failure to provide written estimates prior to performing work was another prevalent issue, contributing to feelings of mistrust among customers. A recurring sentiment is one of apprehension regarding the type of services offered. Many customers highlighted a feeling that the company was more focused on selling new systems rather than repairing existing ones. This mindset of prioritizing sales over service contributes greatly to the negative sentiments expressed in the reviews. Furthermore, customers felt that their needs were not adequately addressed or respected, indicating a gap in customer service and satisfaction. In conclusion, New Era Plumbing & HVAC exhibits a mix of competent technicians and concerning pricing practices that discourage customer loyalty. While individual interactions may vary widely based on the technician, the overarching sentiment from customers suggests a need for greater transparency, fairness in pricing, and a focus on honest, customer-centric service. Read less