Murray Plumbing & Heating

Murray Plumbing presents a deeply mixed picture across its review history. On the positive side, several reviewers praise Shaun and Jim for strong technical expertise across complex systems including Victorian-era plumbing, steam-to-gas conversions, and irrigation, and one reviewer highlighted exceptional pricing transparency where the final charge came in well below a competitor's quote. However,... Read more

Murray Plumbing presents a deeply mixed picture across its review history. On the positive side, several reviewers praise Shaun and Jim for strong technical expertise across complex systems including Victorian-era plumbing, steam-to-gas conversions, and irrigation, and one reviewer highlighted exceptional pricing transparency where the final charge came in well below a competitor's quote. However, three separate 1-star reviews describe serious failures in professionalism and follow-through: a no-show appointment with no explanation, a failure to send a promised written estimate with no further contact, and a recurring drain issue where the customer called back three times and received no response, ultimately slipping and falling. These responsiveness and callback failures significantly drag down both the professionalism and project completion scores. The most recent reviews (2022) are more positive, but the pattern of communication breakdowns across multiple reviewers is a meaningful concern. Read less