Koval Plumbing Heating & Air Conditioning

The recent reviews for Koval Plumbing Heating & Air Conditioning present a mixed sentiment. While several customers praise George Koval for his professionalism, knowledge, and ability to resolve issues in a timely manner, others express frustration over missed appointments and lack of communication. The positive experiences highlight his expertise, particularly during urgent situations, creating a... Read more

The recent reviews for Koval Plumbing Heating & Air Conditioning present a mixed sentiment. While several customers praise George Koval for his professionalism, knowledge, and ability to resolve issues in a timely manner, others express frustration over missed appointments and lack of communication. The positive experiences highlight his expertise, particularly during urgent situations, creating a loyal customer base. Conversely, instances of unresponsiveness reflect a significant negative aspect that potential clients might consider. Overall, the company shows competence and reliability in service delivery when engagements are successfully completed, but challenges in communication and appointment adherence could undermine customer trust. In further detail, the positive reviews commend George Koval for his punctuality in emergencies, exceptional problem-solving skills, and professionalism, particularly during stressful situations where clients required immediate assistance. They appreciate how he communicated openly about service capabilities and went above and beyond in more complicated tasks, such as the installation of complicated plumbing setups. Personal anecdotes about his humorous demeanor also add to a positive customer experience, suggesting that George fosters good rapport with clients. On the contrary, the negative perspectives reflect significant issues regarding communication. The absence during a scheduled appointment and the lack of response to follow-up attempts were highlighted by one reviewer as unprofessional conduct that wastes clients' time. This indicates a gap in reliability that could deter potential customers, particularly those who may require urgent service. Overall, while Koval Plumbing Heating & Air Conditioning has a strong foundation of satisfied clients, improving appointment adherence and response time could considerably enhance their customer service reputation. Read less