Dipietro Heating & Cooling

DiPietro Heating and Cooling receives a critically low WW Score of 32.8, driven by overwhelmingly negative feedback across all dimensions. Professionalism is severely compromised by chronic non-responsiveness, missed appointments, rude staff, and poor communication (42 mentions). Pricing practices are highly problematic, with customers reporting dramatic markups, hidden charges, inflated estimates... Read more

DiPietro Heating and Cooling receives a critically low WW Score of 32.8, driven by overwhelmingly negative feedback across all dimensions. Professionalism is severely compromised by chronic non-responsiveness, missed appointments, rude staff, and poor communication (42 mentions). Pricing practices are highly problematic, with customers reporting dramatic markups, hidden charges, inflated estimates, and aggressive upselling tactics (28 mentions). Project completion is severely deficient, with abandoned jobs, incomplete work, repeated callbacks, and failure to honor warranties (38 mentions). While some technicians demonstrate competence, the company exhibits inconsistent workmanship, misdiagnosis, and inadequate problem-solving (22 mentions). The few positive reviews (5 total) appear isolated and do not offset the pervasive pattern of customer dissatisfaction. Read less