CSB Plumbing

The reviews present a common thread of dissatisfaction regarding pricing practices at CSB Plumbing. Customers reported feeling misled by the company's owner about the actual costs involved in plumbing services. Specifically, concerns were raised about being charged over $1500 for what some found to be overpriced work, compared to quotes from other local businesses which ranged significantly lower,... Read more

The reviews present a common thread of dissatisfaction regarding pricing practices at CSB Plumbing. Customers reported feeling misled by the company's owner about the actual costs involved in plumbing services. Specifically, concerns were raised about being charged over $1500 for what some found to be overpriced work, compared to quotes from other local businesses which ranged significantly lower, between $500 and $700 for similar tasks. One major point of contention in the reviews is the lack of communication about additional charges prior to the work being done. Clients reported surprising costs such as travel time fees and expenses associated with purchasing materials, which they felt were not discussed beforehand. This lack of upfront disclosure contributed to the perception that customers were taken advantage of, especially by those who may be in more vulnerable situations, such as the reviewer who mentioned having a disabled husband. Another consistent finding was the owner's insistence on building customer relationships, which seemed disingenuous to reviewers faced with unexpected high bills. Despite the acknowledgment of good workmanship, the overall sentiment was that the pricing practices and inadequate communication are significant barriers to customer satisfaction and trust. In summary, while CSB Plumbing may deliver competent plumbing services, it suffers from a lack of transparency and customer-centric pricing strategies that could damage its reputation and customer retention in the long run. Improving upfront pricing clarity and enhancing communication regarding costs could be essential steps towards improving customer sentiment. Read less