Cason’s Equipment

Cason's receives genuinely warm praise for friendliness, courtesy, and responsiveness across several reviews, particularly for generator installation and small equipment repair. However, professionalism is significantly dragged down by a rude phone interaction, a prolonged snowblower delay with misleading updates, and the detailed 1-star generator/transfer switch saga. Project completion is the mo... Read more

Cason's receives genuinely warm praise for friendliness, courtesy, and responsiveness across several reviews, particularly for generator installation and small equipment repair. However, professionalism is significantly dragged down by a rude phone interaction, a prolonged snowblower delay with misleading updates, and the detailed 1-star generator/transfer switch saga. Project completion is the most damaged dimension: the transfer switch case involved four failed trips, incomplete repairs, uncapped wires, and a quote that did not address the actual problem — a serious workmanship failure. Pricing and experience scores are moderate; while several reviewers call prices reasonable and praise technical knowledge, the transfer switch case demonstrates a clear diagnostic failure that undermines confidence in technical skill. The overall picture is a company with genuine strengths in customer-facing attitude but meaningful inconsistency in follow-through and technical execution. Read less