Brandano Plumbing & Heating

Positive Feedback: - Professionalism and Efficiency: Multiple reviews commend the company for its professional behavior and efficient handling of plumbing issues. Customers appreciated the punctuality of technicians and their ability to resolve problems swiftly. - Knowledgeable Staff: Many clients expressed satisfaction with the knowledge and expertise displayed by the staff, notably Michael... Read more

Positive Feedback: - Professionalism and Efficiency: Multiple reviews commend the company for its professional behavior and efficient handling of plumbing issues. Customers appreciated the punctuality of technicians and their ability to resolve problems swiftly. - Knowledgeable Staff: Many clients expressed satisfaction with the knowledge and expertise displayed by the staff, notably Michael and Shawn. Their technical proficiency seemed to instill confidence in customers, making them likely to recommend the service. - Responsive Communication: Several customers highlighted prompt communication from the company. Quick responses during emergencies were particularly noted, helping to alleviate stress for those in urgent situations.Negative Feedback: - Pricing Issues: Several reviews mention concerns about pricing, indicating feelings of being overcharged or experiencing unexpected costs. Instances where the estimated price significantly differed from the final bill led to dissatisfaction. - Missed Appointments and Poor Communication: A few clients reported poor service in terms of missed appointments and a lack of follow-up communication. This aspect caused frustration as people had scheduled their day around these appointments only to be stood up by the company. - Quality of Past Work: Some customers recounted past negative experiences, particularly relating to work performed that had to be redone due to incompetence. This raised skepticism about the consistency and reliability of the services provided.Overall Trend: The reviews indicate a significant variance in customer experience with Brandano Plumbing & Heating. While many clients feel positively about their interactions and the effectiveness of the services rendered, the dissatisfied customers shine a light on grave communication and pricing issues that need addressing. It appears that while the company has a strong foundation of capable employees, consistency in service delivery and transparent pricing could enhance overall customer satisfaction. Read less