Overview of Company Customer Sentiment Analysis in May
Nick and Bottazzi-DePasquale Plumbing have a mixed but somewhat positive track record across the reviews analyzed. Several customers praised responsiveness, emergency availability, fair pricing, and quality workmanship, particularly in reviews from 2021. However, significant negatives weigh down the score: one reviewer reported being completely ghosted after parts were ordered — a serious projec... Read more
Nick and Bottazzi-DePasquale Plumbing have a mixed but somewhat positive track record across the reviews analyzed. Several customers praised responsiveness, emergency availability, fair pricing, and quality workmanship, particularly in reviews from 2021. However, significant negatives weigh down the score: one reviewer reported being completely ghosted after parts were ordered — a serious project completion failure — and another described a rude, pushy plumber with a high surprise show-up fee, raising professionalism and pricing concerns. The non-service driving complaint was excluded from scoring as it does not reflect contracted work. The majority of positive reviews are from 2014 and 2021, with the most damaging reviews falling in 2012 and 2018, suggesting some inconsistency over time. Read less