Advanced Mechanical Systems

An analysis of the reviews reveals several key themes regarding customer sentiment towards Advanced Mechanical Systems (AMS):Negative Experiences with Customer Service: Multiple reviewers criticize the customer service interactions, specifically mentioning unprofessional behavior and poor communication from staff, particularly from a representative named Brenda. Instances of representatives hangin... Read more

An analysis of the reviews reveals several key themes regarding customer sentiment towards Advanced Mechanical Systems (AMS):Negative Experiences with Customer Service: Multiple reviewers criticize the customer service interactions, specifically mentioning unprofessional behavior and poor communication from staff, particularly from a representative named Brenda. Instances of representatives hanging up on customers or failing to call back add to frustrations.Concerns with Follow-Through and Reliability: Many customers reported that scheduled appointments were missed without notice. This lack of reliability causes significant inconvenience, especially when customers must take time off work to be home for service visits. Complaints about follow-up actions and the feeling of being disregarded by AMS after initial service calls are prevalent.Issues with Quality of Work: Several reviews reflect dissatisfaction with the quality of the repair work, including incomplete or incorrect diagnoses, leading to further costs and continued system malfunctions. A recurrent complaint involves technicians providing work that does not resolve ongoing issues, followed by expensive and unnecessary repairs.High Costs and Price Transparency: Customers frequently express concern over the costs associated with services, describing charges as excessive and lacking explanation. The pricing structure has led some to feel overcharged, especially when instances of simple repairs being marked as expensive and bundled with high service fees are reported.Mixed Positive Feedback: Despite negative experiences from many, there are a handful of reviews that commend specific technicians and positive past interactions, leading to a somewhat polarized view of the company. Some customers appreciate the thoroughness and knowledge of technicians on-site who seem to take care in their work.Loyalty Amidst Concerns: Some long-time customers express disappointment due to noticeable changes in service quality over time. They regret that past positive experiences contrast with current frustrations, which diminishes their former loyalty to the company.Recommendations to Seek Alternatives: A significant number of reviewers explicitly advise potential customers to consider going elsewhere due to their own negative experiences. This strong recommendation reflects a deeper discontent that could influence prospective customers' decisions. In summary, while Advanced Mechanical Systems has some customers who are satisfied with specific technicians and certain services, the overarching sentiment within recent reviews indicates substantial dissatisfaction with the company's communication, reliability, quality of service, and pricing transparency. To improve its reputation, AMS may need to address these critical areas effectively. Read less