Accurate Baker Elman

Baker-Elman has a deeply split review history spanning over a decade. Older reviews (pre-2020) skew heavily positive, praising punctuality, responsiveness, fair pricing, and quality workmanship. However, reviews from 2021 onward — particularly after the merger with Accurate Heating to form Accurate Baker Elman — show a marked deterioration across all dimensions, with multiple customers citing ... Read more

Baker-Elman has a deeply split review history spanning over a decade. Older reviews (pre-2020) skew heavily positive, praising punctuality, responsiveness, fair pricing, and quality workmanship. However, reviews from 2021 onward — particularly after the merger with Accurate Heating to form Accurate Baker Elman — show a marked deterioration across all dimensions, with multiple customers citing dramatically inflated pricing, hidden charges, misdiagnosis, incomplete work, and poor communication. Pricing is the weakest dimension, with numerous reviewers explicitly calling out charges of $550/hr, $750 for two toilet repairs, and $1,300 for faucet replacements, alongside hidden fees and disputed refunds. Project completion is also significantly dragged down by reviews describing unresolved problems, no-shows, work that made things worse, and one case where a boiler was falsely declared irreparable. Professionalism scores reflect a mixed record: many older reviews praise courteous, punctual technicians, while more recent reviews describe rudeness, no-shows, and a technician who allegedly misrepresented a heat exchanger diagnosis. Experience scores are similarly split, with skilled work praised in earlier reviews but serious competency failures documented in later ones. Read less