VacTone Environmental Services LLC

The review highlights several critical issues regarding VacTone Environmental Services LLC, predominantly centering on communication and service execution. Customers reported that after hiring Tony Garcia for a specific job, he subcontracted the work to another entity that was not equipped to handle the task as initially agreed. This resulted in incomplete work and forced the customer to deal with... Read more

The review highlights several critical issues regarding VacTone Environmental Services LLC, predominantly centering on communication and service execution. Customers reported that after hiring Tony Garcia for a specific job, he subcontracted the work to another entity that was not equipped to handle the task as initially agreed. This resulted in incomplete work and forced the customer to deal with an inadequate solution. A significant element of dissatisfaction stems from Tony's multiple cancellations to return and complete the job himself, coupled with an unusual suggestion for the customer to hire the subcontractor to finalize the job. Such actions have fostered a perception of unprofessionalism and a lack of accountability from the company. The reviewer explicitly mentioned feeling untrustworthy towards the business due to these experiences. Additionally, the work ethic and follow-through of the owner are questioned, indicating that even if there were competent subcontractors involved, the decisions made by the owner have directly impacted customer satisfaction negatively. Overall, the reviews reflect a need for better communication, professionalism, and commitment to service completion from VacTone Environmental Services LLC to improve their reputation and restore customer trust. Read less